Refund & Cancellation Policy

Scan My Shadow provides digital privacy audit services that involve immediate deployment of human and automated resources upon payment confirmation. Due to the nature of this service — which begins processing promptly after payment — refunds are limited and subject to the conditions below.

This policy applies equally to both service tiers: the ₹298 Privacy Audit and the ₹998 Deep Dive.

Your payment covers the execution of the scan process itself — including automated database queries, manual image review, analyst time, report generation, and delivery. You are not purchasing a guaranteed outcome or a specific result.

The service is considered delivered once your report has been sent to the report delivery email provided on your scan submission form, regardless of whether the report contains hits or no findings.

No refund will be issued in the following circumstances:

• The report has been successfully delivered, regardless of whether findings were present.
• The user is dissatisfied with the findings or their nature.
• The user submitted incorrect or incomplete data (wrong number, wrong email, poor quality image).
• The user claims they did not expect certain findings.
• The user changes their mind after payment has been processed.
• The user disputes results based on personal disagreement with probabilistic findings.
• The scan returned no hits — a "No Hits" result is a valid and complete service outcome.
• Delivery was delayed due to a force majeure event, including but not limited to platform outages, third-party API failures, email service disruptions, payment gateway downtime, or any circumstance beyond our reasonable control.
• The user's account is found to have violated the Terms & Conditions, including prohibited or illegal use. Misuse of the platform forfeits all refund rights without exception.

A full refund will be issued only in the following cases:

• Payment was successfully processed but no report was delivered within 30 minutes (for ₹298 phone/email scan), 48 hours (for ₹298 photo scan), or 72 hours (for ₹998 Deep Dive tier) — and the delay was entirely due to our systems or processes, not due to incorrect data submitted by the user, and not caused by a force majeure event.
• A technical error caused duplicate billing for the same scan request.
• The service was withdrawn before the scan commenced, at our discretion.

The ₹998 Deep Dive is offered exclusively following a ₹298 Privacy Audit in which hits were identified. By purchasing the Deep Dive, the user acknowledges:

• They have already reviewed a ₹298 report indicating the presence of data exposures.
• The Deep Dive covers deeper manual investigation of those findings — it does not guarantee additional discoveries.
• No refund will be issued if the Deep Dive confirms findings already identified in the ₹298 report.
• No refund will be issued if the Deep Dive does not surface material beyond what was in the original report.
• The purchase of the Deep Dive constitutes informed acceptance that the outcome may be confirmatory rather than additive.

All other clauses in this policy apply equally to the ₹998 tier.

To request a refund under the eligible conditions listed in Clause 04:

• Contact us via email at [email protected] or by phone at +91 91831 18483.
• Provide your Report ID (format: SMS-XXXX-NH or SMS-XXXX-HF), payment reference, and a brief description of the issue.
• Requests will be reviewed within 5 business days.
• Approved refunds will be credited to the original payment method within 7–10 business days, subject to payment gateway timelines.

Initiating a chargeback or payment dispute with your bank or card issuer without first contacting Scan My Shadow constitutes a breach of this agreement.

In the event of a fraudulent or unjustified chargeback, Jaishree Exports reserves the right to:

• Submit all transaction records, report delivery evidence, and user communication logs to the payment gateway and relevant banking authority.
• Pursue recovery of the disputed amount and all associated costs through appropriate legal channels.
• Permanently block the user from accessing the service.

Processing a refund, partial credit, or goodwill adjustment shall not constitute an admission of liability, fault, or wrongdoing by Jaishree Exports under any circumstances.

Nothing in this Refund Policy limits or excludes any rights you may have as a consumer under the Consumer Protection Act, 2019, or any other applicable Indian consumer protection law. If you believe your statutory rights have been violated, you may contact the appropriate consumer forum.

Such statutory rights are unaffected by this policy. However, all contractual disputes arising from this policy — including refund decisions — are subject to the governing law and jurisdiction set out in Clause 11.

Where a refund request is found to be associated with an account that has violated the Terms & Conditions — including any form of prohibited, illegal, or harmful use — the refund request will be rejected in full. Jaishree Exports, its proprietor Siddharth Gupta, its employees, and service partners bear no financial or legal obligation to users who have misused the platform. Misuse voids all contractual entitlements under this policy without exception.

For refund queries, contact us at:

• Business: Jaishree Exports
• Proprietor: Siddharth Gupta
• Email: [email protected]
• Phone: +91 91831 18483
• Website: www.scanmyshadow.com
• GSTIN: 23AIVPG9795M1Z6

This Refund & Cancellation Policy is governed by and construed in accordance with the laws of India. Any dispute arising out of or in connection with this policy — including its validity, interpretation, or enforcement — shall be subject to the exclusive jurisdiction of the courts of Gwalior, Madhya Pradesh, India, consistent with the governing law clause in the Scan My Shadow Terms & Conditions.